Alexandra Gardens Reviews, Photos & Availability | Caring Co
Australia > Queensland

Alexandra Gardens

· 20 Withers Street Rockhampton Dc 4701 QLD

Residential aged care at Alexandra Gardens in Rockhampton Dc, Queensland

  • Permanent
  • Respite
  • About the home

    Alexandra Gardens is an aged care facility in Rockhampton that has operated for nearly forty years. It features a single-level layout with multiple green spaces, including courtyards, gardens, and pathways, designed to incorporate natural elements. The facility maintains strong connections with local Christian communities, providing on-site religious services and pastoral care.

    Recent improvements at Alexandra Gardens include the introduction of a modern nurse communication system and a staff training program recognized for its excellence. The care model emphasizes small, home-like settings where residents can follow personal routines and enjoy flexible dining options. The outdoors are crafted to resemble a backyard, fostering a homely feel.

    The home accommodates both long-term and respite residents, with specialised provisions for those requiring advanced memory care. Overall, Alexandra Gardens focuses on upholding the dignity, privacy, and independence of its residents in a secure and comfortable setting.

    • Gardens
    • Outdoor courtyard

    Top Rated Home in Rockhampton Dc

    One of the top homes in Rockhampton Dc according to residents and Government service audits.

    9.2
    Overall Score
    188
    Staffing Minutes
    3 Year Accreditation

    Alexandra Gardens Reviews

    8.9· Recommended by 88% residents

    Categories

    Staff8.8
    88%
    Home9.0
    90%
    Independence8.7
    87%
    Food8.6
    86%
    Kindness9.4
    94%
    Safety9.7
    97%

    The Residents Experience rating shows what current residents at Alexandra Gardens think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.

    Du De
    Du De
     · 01/01/2022

    Wow, how has the facility changed! One star is too many! What was a friendly, helpful, and "wished for location" to spend final years, is now a horrid place of "wishing to escape" from. It is absolutely dreadful. It is a complete shame and people should know what is happening to their loved ones - even those discarded and left to live out their lives hidden away. The lack of basic care such as regular rolling, serving of meals and providing eating assistance, even getting regular water to drink, seems too difficult for these staff. There attitude is do as little as possible - no one will know. The lies told straight to your face are astounding. Please, if you have a loved one in this facility and you care for their wellbeing, consider taking them somewhere else. A Current Affair will be getting a call tomorrow!

    Leyland Barnett
    Leyland Barnett
     · 28/08/2018

    Keep up the great work you do for our community.

    Colin Kane
    Colin Kane
     · 28/05/2018

    Spent time with the residents watching a couple entertaining them with a country & western singalong while my mother visited her friend back in her room

    Col Duncan
    Col Duncan
     · 16/02/2018

    Not a nice place

    Android nezombs
    Android nezombs
     · 16/08/2017

    Good care

    Rooms & Pricing

    Refundable Accommodation Deposit (RAD) is a lump sum accommodation deposit refundable at the end of stay.

    Room Type
    Price
    Jasmine Court single room with private ensuiteSingle room + ensuite
    $360,000
    Single Suite in memory support householdSingle room + shared bathroom
    $350,000
    Shared single suite in memory support householdShared room + shared bathroom
    $320,000
    Standard single room with private ensuiteSingle room + ensuite
    $420,000
    Shared single room with ensuiteShared room + ensuite
    $320,000
    Single room with shared ensuiteSingle room + shared bathroom
    $350,000
    Standard Suite in memory support householdSingle room + ensuite
    $420,000

    No Accommodation fee for respite

    You will only pay the Basic daily fee and may pay an additional services fee.

    Concessional residents welcome

    Alexandra Gardens supports eligible government funded residents with subsidised fees.

    About the Staff

    188
    188 mins
    All Care Staff
    34 mins
    Registered Nurse

    Residents at Alexandra Gardens on average received 188 minutes of total daily care (101% target) from a combination of support workers, enrolled and registered nurses. In September 2024, a Registered Nurse was on site 24:00 hours per day.

    Things to know

    About the operator

    • Operated by Apollo Care Operations Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 78609769897

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    20 Withers Street Rockhampton Dc 4701 QLD

    Questions

    What is the ACQSC star rating of Alexandra Gardens?

    This home has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Alexandra Gardens?

    Alexandra Gardens has 7 different types of rooms which range in price between $320,000 and $420,000 maximum refundable accommodation deposit.

    Updated: 26 October 2024