Built in 2017, this aged care home provides luxurious single suites with private ensuites and offers permanent and sensitive (dementia) care. The home features premium amenities such as a boutique cafe, hairdressing salon, movie theatre, intimate dining areas, and manicured outdoor spaces. A 24-hour nursing service is available, including palliative care.
A relationship-focused care model is utilized, facilitated by the Dedicated Staff Assignment program, which ensures consistency in caregiver-resident relationships. The home also hosts an extensive lifestyle program, incorporating bus outings, hobby groups, and guest speakers, and provides allied health services on-site. Additional conveniences include wireless internet, a private dining room for families, and a bus for resident excursions. Meals are freshly prepared on the premises, supported by a 24-hour nurse call system.
Arcare Glenhaven Rating
Based on resident reviews and Government service audits.
Categories
The Residents Experience rating shows what current residents at Arcare Glenhaven think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.
My sincere thanks to the Arcare staff at Glenhaven who made my mother's 100th birthday such a special day, she loved the attention. A heart felt thanks to Jess Gray who did a wonderful job of putting my mother's life story into the local magazine. Arcare nothing is beyond you for looking after the people under your care.
My mother-in-law Ren-di LU has been lived in the Arcare Glenhaven for last three years. This aged care is under well-managed and all staff in the facility have provided to Mrs LU with excellent and friendly services and helps. My wife and I would like to express our many thanks to all of them working in this aged care.
I was really disappointed that my grandma went to hospital twice because she had fall twice. I thought that place for staff or carer supposed look after old people include my grandma. Also, turns out one of the staff helped my grandma but accident dropped onto carpet floor in suite room and few bruises & cut on her arm. I was upset about my grandma was hurt twice. She was really scared to go back Arcare and decided to move out. I knew this Arcare didn't have enough unexperienced carer or not much staff there!!! Last year was good but now what's going on at Arcare staff??? not happy. never come back to arcare again. P.S I saw sign of Arcare at Glenhaven with five stars but why five stars??
My 93 year old friend is staying at Arcare for respite. The facilities are superior. Meals excellent. The RN has been very helpful and caring as have all the care staff. The calendar provides a good selection of activities. The bus is a little small and outings are booked out 2 weeks ahead but the cafe helps provide an option for me to visit her to have coffee. Happy dresser is also good. I’m really impressed.
$550,000 - $1,500,000 · Concessional residents welcome
Premiere | 1 | Ensuite | 40sqm to 52sqm | |
Deluxe | 1 | Ensuite | 34sqm to 38sqm | |
Classic | 1 | Ensuite | 27sqm to 37sqm | |
Premiere Plus | 1 | Ensuite | 55sqm | |
Grande | 1 | Ensuite | 25sqm to 36sqm |
Types of staff employed
The average resident at Arcare Glenhaven received 198 minutes of total daily care from a combination of support workers, enrolled and registered nurses. This is 101% of their daily total care target of 196 minutes set by the Australian government based on the unique needs of their residents.
About the operator
Safety Checks
What is the ACQSC star rating of Arcare Glenhaven?
Arcare Glenhaven has an overall ACQSC star rating of Good.
What is the price range of residential aged care at Arcare Glenhaven?
Arcare Glenhaven has 5 different types of rooms which range in price between $550,000 and $1,500,000 maximum refundable accomodation deposit.
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