Arcare Point Lonsdale Reviews, Photos & Availability | Caring Co
Australia > Victoria

Arcare Point Lonsdale

· 5 Knowles Grove Point Lonsdale 3225 VIC

Residential aged care at Arcare Point Lonsdale in Point Lonsdale, Victoria

  • Permanent
  • Respite
  • About the home

    This coastal style aged care home features 90 single suites, each with a private ensuite and a 24-hour nurse call system. The residence is equipped with luxurious furnishings, cosy lounge rooms with TVs and gas fireplaces, and restaurant-style dining. Amenities include a café, gift shop, beauty salon, chapel, movie theatre, and activity rooms, alongside outdoor areas with pergolas.

    The facility offers a bus for outings, a comprehensive lifestyle and activities program, and utilises the Simavita Smart Incontinence WiFi Monitoring System to enhance resident well-being. Services provided include permanent, respite, and sensitive care, with round-the-clock nursing and palliative care support.

    • Onsite chapel
    • Onsite hairdresser
    • Organised activities

    Top Rated Home in Point Lonsdale

    One of the top homes in Point Lonsdale according to residents and Government service audits.

    9.0
    Overall Score
    188
    Staffing Minutes
    3 Year Accreditation

    Arcare Point Lonsdale Reviews

    8.8· Recommended by 100% residents

    Categories

    Staff8.9
    89%
    Home8.5
    85%
    Independence8.6
    86%
    Food7.1
    71%
    Kindness9.8
    98%
    Safety9.7
    97%

    The Residents Experience rating shows what current residents at Arcare Point Lonsdale think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Old farts Shed
    Old farts Shed
     · 16/09/2022

    If I go by how they deal with their customers of not calling people back and trying to sort out emergency respite at 8 to see how they treat people in their facilities

    Brogan Stuart
    Brogan Stuart
     · 09/09/2020

    My nan spent her final years here. So well looked after by all of the staff. Can't thank them enough x

    komal preet
    komal preet
     · 02/12/2019

    Hi.. I am komalpreet. . I have just started my job this week in arcare points Lonsdale... very amazing staff who deals with the residents politely and behave nicely.. they know how to deal with each resident. . They have all facilities, proper machines and supervisor for manual handling.. they use gloves and sanitary every time for the safety of residents and them Kind's regards Komalpreet

    Leonie Bower
    Leonie Bower
     · 12/02/2019

    Wonderful company to work for, welcoming warm community of people that have supported me from the first day I arrived. Amazing staff , beautifully set out residence that has a " real buzz about it" .

    Avneet Randhawa
    Avneet Randhawa
     · 28/11/2018

    Hi, I believe that working with good people matters because then the work environment is good but this is opposite at Arcare Point Lonsdale where I worked for more then four months under unsuitable environment because some of the unresponsive nurses are mostly concerned about attending their own phone calls while giving handover in the nurse station which is not under the notice of management. The secret to happy workplaces isn’t spending more money. It’s about creating the conditions that allow employees to do their best work. The management is very unprofessional, full of partiality towards the clients here.. I had such an experience while working at Arcare, I started my job in August as a casual employee but with the passage of time I wasn't provided with an opportunity to work as a permanent whereas some other employees who commenced their work in later period were given full time employment. So, this is clear indication of partiality towards me. Nextly, the management at Arcare is full of inefficient behaviour that they twist the minor mistakes into the major one without any clue to the employee. The most embarrassing thing was that I was being easily targeted by Arcare for treating in an improper manner by splashing false statements towards me which I was totally unaware. Such a behaviour from staff and management made me so discomfortable that I went sick for couple of days and wasn't able to concentrate in my daily living. Moreover, I had sit 3 weeks at home waiting for response without any clue whats going on. After 3 weeks of non - rostering they gave me the notice to quit the job without any previous notice. Therefore, unprofessional response and treatment of Arcare made me very depressed and grievous.

    Rooms & Pricing

    Refundable Accommodation Deposit (RAD) is a lump sum accommodation deposit refundable at the end of stay.

    Room Type
    Price
    DeluxeSingle room + ensuite
    $500,000
    PremiereSingle room + ensuite
    $600,000
    Deluxe PlusSingle room + ensuite
    $550,000
    Premier PlusSingle room + ensuite
    $650,000

    No Accommodation fee for respite

    You will only pay the Basic daily fee and may pay an additional services fee.

    Concessional residents welcome

    Arcare Point Lonsdale supports eligible government funded residents with subsidised fees.

    About the Staff

    188
    188 mins
    All Care Staff
    40 mins
    Registered Nurse

    Residents at Arcare Point Lonsdale on average received 188 minutes of total daily care (97% target) from a combination of support workers, enrolled and registered nurses. In October 2024, a Registered Nurse was on site 24:00 hours per day.

    Things to know

    About the operator

    • Operated by Arcare Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 96443678906

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    5 Knowles Grove Point Lonsdale 3225 VIC

    Questions

    What is the ACQSC star rating of Arcare Point Lonsdale?

    This home has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Arcare Point Lonsdale?

    Arcare Point Lonsdale has 4 different types of rooms which range in price between $500,000 and $650,000 maximum refundable accommodation deposit.

    Updated: 16 November 2024