Arcare Springwood

Gayle Meredith

Considering it is supposed to be a 5 strategy, they are extremely disappointing on the cleaning of the bathroom and room.

Valerie Waxman

Mostly staff helpful and caring. I guess a few slip through the cracks on how they should be patient and communicate with elderly. As I have witnessed when visiting my Mother some very rude and abusive behavior from carers infact even talking back at me abouty Mother. Needs more supervision on the training of some of the carers been employed as not five star when you have rude abusive carers on shift.

Debra Young

My husband Michael Kan wrote a review. Mum walked in March 2019 and was immobilised when we moved her to another home closeby in October 2019, where she was care for with compassion and love. The aesthetics were nice but the ratios of carer to patient abysmal. We only ever wanted to improve cares for Mum. I called her and she would tell me she was on the floor...so I had to call someone to attend to her. This happened on a few occasions. Yes we were sent a Solicitor's letter from Arcare's head office accusing us of having installed a camera and threatened with breaching an 1899 criminal code and that furthermore we better remove this camera ( which did not exist btw) else carers would not be obliged to care for Mum. I can only imagine because of us living 5 minutes away, allowing for frequent visits, and finding Mum in same clothes from day before..soiled..burns to her lips from being force fed hot soup. There was so much more..that someone obviously wondered how did we always find Mum..how did we know. There were minimal staff to high need pt , that's how. But I note you have some good reviews now, so things must have improved. I'm still so traumatised by our experience. The Nurse in charge Radika was 5 star and listened and was a change agent..but other staff treated us very shabby. I am glad there are good reviews..but if you cannot attend to high care needs, which Mum became after a few months, don't promise that you can. After being left alone in the toilet and face planting the floor, face planting in the lounge area after just starting a new medication which we warned staff , could make her unsteady...enduring a brain injury... Anyway kudos for being transparent and not removing these posts. They serve to bring about change for the better, to improve and mitigate risks. We are all ageing and it's more about the care than the fancy furniture and architecture.

Michael Kan

How they cared for my mother-in-law was deplorable. So unprofessional, lacking in duty of cares to provide someone so vulnerable. Had falls that they took little notice of and we get accused of putting cameras in and then told she is not getting unless we remove them.... oh... we never had any cameras by the way. Nothing 5 star about them. She was struggling and they did nothing. She went I walking. We removed her to go elsewhere... she couldn't walk at that stage. They provided no physio, no rehab, no nothing. At least where she went they cared for her with love that she deserved..

Jen Lopez

My mum's health has improved since she's been living at Arcare Springwood. She was very unsteady and under-weight after a prolonged hospital stay and now she has gained weight and regained mobility. The food is of a high standard and they have choice at each meal and snack. The staff are caring and she likes them very much.