Arcare Sydenham Reviews, Photos & Availability | Caring Co
Australia > Victoria

Arcare Sydenham

· 31-51 Trickey Avenue Sydenham 3037 VIC

Residential aged care at Arcare Sydenham in Sydenham, Victoria

  • Permanent
  • Respite
  • About the home

    This aged care home features a range of amenities akin to a 5-star hotel, including an alfresco cafe, a hair salon, an activity room, a movie/theatre worship room, dining and lounge areas, as well as manicured courtyards and gardens. It offers 120 single suites, each with a private ensuite.

    Catering to various needs, the home provides fresh on-site meals, a 24-hour nurse call system, permanent and dementia care, along with 24-hour nursing and palliative care. A private dining room is also available for residents.

    The home supports a relationship-focused approach, emphasizing strong bonds among residents, family, and staff. It includes a lifestyle program with activities such as bus outings and hobby groups. Residents have access to allied health services including physiotherapy, podiatry, and dietary services. In 2015, the facility received a government award for its Dedicated Staff Assignment program.

    • Onsite hairdresser
    • Gardens
    • Outdoor courtyard
    • Specialised allied health services
    • Organised activities
    • Transport

    Arcare Sydenham Rating

    Based on resident reviews and Government service audits.

    8.4
    Overall Score
    207
    Staffing Minutes
    3 Year Accreditation

    Arcare Sydenham Reviews

    8.3· Recommended by 73% residents

    Categories

    Staff8.5
    85%
    Home8.3
    83%
    Independence8.1
    81%
    Food7.2
    72%
    Kindness9.0
    90%
    Safety9.3
    93%

    The Residents Experience rating shows what current residents at Arcare Sydenham think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.

    Brooke Thompson
    Brooke Thompson
     · 12/02/2021

    I have been apart of the Arcare Sydenham Family for almost 2 years, the wonderful Management/Team always will welcome you with a warm hearted smile and a caring nature like no other. During the troublesome covid period all staff jumped into action and worked tirelessly to help prevent the spread throughout the facility and what an amazing job each and everyone of them did. Thank you to all staff for being such an outstanding team.

    Michelle Nelson
    Michelle Nelson
     · 12/02/2021

    My father has dementia and requires high level care. When my mother passed away we were unable to care for our dad and began the search for a care facility where he would be safe, happy and treated with respect. When we walked through the doors at Arcare in Sydenham we knew right away that this was the place for dad. Dad has been living at Arcare now for over 18 months and has flourished. He is happy and well looked after. The lifestyle team actively engage dad in weekly activities which has been great for his well-being. We no longer have to worry because we know dad is happy and doing well. Communication from management has been great and questions are always answered. Thank you to the team at Arcare Sydenham.

    Shirley Yeates
    Shirley Yeates
     · 11/02/2021

    My transition to Arcare Sydenham has been absolutely seemless. I think we all worry about what living in Aged Care will be however after living independently it is a pleasure to live within the Arcare Sydenham family. The management, lifestyle, dedicated / personal care workers, nurses, catering and miscellaneous workers have all been caring and supportive of my needs and welfare. Also with support, I have been able to continue my craft hobbies which gives me so much pleasure. I thank you all and is so appreciated.

    Josie Fiorile
    Josie Fiorile
     · 11/02/2021

    My dad was in Arcare Sydenham dementia ward 3 years ago and was cared for extremely well by staff. Our concerns were always taken seriously and met by staff. This year Mum is a resident there although in a different area. The staff that attend to mums needs are amazing, very helpful and caring and always bring a smile to mums face. The Centre is very clean and welcoming. I've found all staff at Arcare from management, careers ,laundry ,café, & maintenance are friendly and have always assisted us promptly when needed. Thank you Arcare for taking care of my parents, I am truly grateful. Josie.

    Colin Ewens
    Colin Ewens
     · 10/02/2021

    My father has been at the facility for about 2 years now, and my family are really happy with the choice that he made by coming to Arcare Sydenham. The staff that attend to my father are very friendly and I love it when I walk into the facility, as the staff at the front always make sure that myself and my family are always greeted with beautiful smiles and conversation checking in on how we all are. Couldn't ask for a better place as it just feels like home. Thankyou so much Pat and Alicia for all that you do

    Rooms & Pricing

    No Accommodation fee for respite

    You will only pay the Basic daily fee and may pay an additional services fee.

    Concessional residents welcome

    Arcare Sydenham supports eligible government funded residents with subsidised fees.

    Instead of paying a RAD you can choose to pay a Daily Accommodation Payment (DAP) which is a non-refundable daily fee, based on the room price and the maximum permissable interest rate set by the Department of Health and Aged Care.

    Room Type
    Price
    GrandeSingle room + ensuite
    $90.69 Daily
    DeluxeSingle room + ensuite
    $109.05 Daily
    PremiereSingle room + ensuite
    $126.27 Daily

    About the Staff

    207
    207 mins
    All Care Staff
    37 mins
    Registered Nurse

    Residents at Arcare Sydenham on average received 207 minutes of total daily care (95% target) from a combination of support workers, enrolled and registered nurses. In October 2024, a Registered Nurse was on site 24:00 hours per day.

    Things to know

    About the operator

    • Operated by Arcare Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 96443678906

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    31-51 Trickey Avenue Sydenham 3037 VIC

    Questions

    What is the ACQSC star rating of Arcare Sydenham?

    This home has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Arcare Sydenham?

    Arcare Sydenham has 3 different types of rooms which range in price between $395,000 and $550,000 maximum refundable accommodation deposit.

    Updated: 16 November 2024