Residential aged care at Aurrum Reservoir in Reservoir, Victoria
About our home
This aged care home offers comprehensive services including 24-hour nursing, specialist cognitive and dementia care, and individually tailored clinical care and lifestyle programs. It features private single rooms with en suites, spacious dining areas, lounges, and tranquil gardens with BBQ facilities for social activities. Nutritious meals are prepared on-site by experienced chefs, catering to the cultural diversity of the northern suburbs. The facility also includes a dedicated Memory Support Unit for residents with dementia. A trained and specialised team commits to providing exceptional person-centred care and support to residents and their families.
- Gardens
- Onsite hairdresser
- Specialised allied health services
Aurrum Reservoir Rating
Based on resident reviews and Government service audits.
3 Year AccreditationAurrum Reservoir Reviews
Categories
The Residents Experience rating shows what current residents at Aurrum Reservoir think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.
Aurrum Reservoir feels like home from the moment that you walk inside the door. The team are welcoming, kind and approachable whilst the food is exceptional with fine dining service provided.
Great home and staff are amazing! Residents here are well looked after. Food is high quality and tasty. Worth a look for respite or permanent care!
A dedicated and caring team who always went above and beyond in the care they provided for our grandmother. From the wonderful and efficient Care Managers, Lifestyle Managers, Front desk team and Nursing team who always attended to every request and with impeccable communication, patience and care. Their concern for their residents first has always been paramount during Covid as was their dignity and compassion during our grandmothers palliative care. We will always be grateful to Aurrum Reservoir, we could not have asked for more.
Belated review, I still remember the day the head nurse saying to me we cant have your dad doing that. Then they pumped him with sedatives and he was a model citizen. They'd sit him there in the couch and leave him to do nothing just the way they like it. Pretty marketing brochures and pretty words upfront. The rest behind the scenes just terrible experience.
Aurrum Reservoir has a great work and team environment. Residents are lovely. Lifestyle programs are excellent and flexible depending on residents’ care needs. Very homely environment
Rooms & Pricing
No Accommodation fee for respite
You will only pay the Basic daily fee and may pay an additional services fee.
Concessional residents welcome
Aurrum Reservoir supports eligible government funded residents with subsidised fees.
Instead of paying a RAD you can choose to pay a Daily Accommodation Payment (DAP) which is a non-refundable daily fee, based on the room price and the maximum permissable interest rate set by the Department of Health and Aged Care.
About the Staff
Residents at Aurrum Reservoir on average received 201 minutes of total daily care (93% target) from a combination of support workers, enrolled and registered nurses. In October 2024, a Registered Nurse was on site 24:00 hours per day.
Things to know
About the operator
- Operated by Aurrum Pty Limited
- For profit business
- Is Commonwealth government subsidised
- ABN: 91168114038
Safety Checks
- Certification valid
- Has not received notice of sanction
- Is accredited
Languages spoken
- Croatian
- Greek
- Italian
Religions practised
- Anglican
- Catholic
- Eastern Orthodox
- Other Christian
- Presbyterian and Reformed
- Uniting Church
Location
1 Aberdeen Street Reservoir 3073 VICQuestions
What is the ACQSC star rating of Aurrum Reservoir?
This home has an overall ACQSC star rating of Acceptable.
What is the price range of residential aged care at Aurrum Reservoir?
Aurrum Reservoir has 6 different types of rooms which range in price between $350,000 and $550,000 maximum refundable accommodation deposit.
Updated: 7 December 2024
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