Bupa Glenvale

Jennifer Spencer

Mum loves living at Bupa Glenvale! It's a wonderful homely place and the Staff are great. X

anston fivaz

After working at Glenvale now for over 5 months I can say, I am very proud of the team, they live by the Bupa values of Care, Responsible and Brave. I am also enjoying meeting the residents and family members, The wonderful feedback we receive makes us all proud of the work we do. To say "We Care". Feedback from family member and resident: Sally and kathy, 19.02.23 Fay (staff member) is kind, compassionate in her approach, always welcoming, Her care for my mother at Bupa Glenvale, we love her - Thank you Fay Ray for always taking the time for mum and I". Well done team.

Gail O'Brien

My family member was here for four years and wouldn’t have sent her any where else. Bupa was amazing and her care was outstanding.

Grant Hardidge

Don't. They refused to even *reply* regarding the process to refund of our RAD, had to call to be informed they won't pay it back without Probate. Going to have to go through months of stress to get my father's money refunded to him "because the will might have changed" even though the RAD was his money and he is the sole heir. Go somewhere you won't have to involve solicitors just to be refunded your own money back to you after your family member has just died. The fact they don't answer emails regarding it, pretty clearly proves Bupa will do everything it can to hold onto your RAD indefinitely if you don't force them to return it. Also the first time he called about it, having not replied to 3 emails, they actually hung up on him for wanting to know how and when he would get his RAD back.

Shantelle Renee

My grandmother is at Bupa Glenvale , and Iv noticed the quality of care has declined in the last 12months . The amount of large bruises she consistently gets that can't be explained by staff when they apparently report any falls . The bruising really doesn't appear to be related to falls but unfortunately nobody can say how or where she got them. Although there is some lovely staff there's also some impatient lazy staff that have left her in the same clothes for a couple of days or incontinence pads that have obviously been worn for way to long , during the lockdown there was no way of monitoring that which we shouldn't have to do, it's the reason we put her into care because we were worried about her falling or getting hurt , it appears to be a big mistake , we should have kept her at home. :( . Looking for recommendations of another high level nursing home in Toowoomba if anyone can comment or message me I would appreciate the help.. ( my advice Please try keep relatives at home as long as possible, nobody cares or loves them as much as you do.)