Bupa Seaforth

Michael Klepajczuk

I was a bit hesitant about admitting my father to Bupa facility after all the media coverage. But I’m glad I did, this is one of the best facilities I came across!!! The whole process was very smooth, General Manager was very kind and understanding of my father condition. She was very approachable and helpful. Very lovely staff, nurses so attentive 🙏❤️ Sadly my dad passed away because of his condition, but he was very well looked after and sadly it was his time to go. I would like to add that the whole team helped me with organise funeral arrangements etc. Few days after funeral I received a phone call from General manager to check on me 🙏 what a love and care! Thank you guys for all your hard work

Marella Ferra

If I could choose 0 stars I would. The experience I had with the staff at Bupa was ridiculous. My 90 year old mother was admitted here and lasted for 2 months before we took her out. First problem was that I was constantly repeating my mothers medication information and they still didn’t understand and probably gave her the wrong meds in that case. Secondly, if you want your elderly to be neglected and left alone even after requesting assistance, then this is the place to go. Not only this, but my mother is on oxygen 24/7 with chronic lung disease and they decided it would be a good idea to take her oxygen tank and give it to another patient without any discussion, leaving her without. Not to mention, I witnessed an elderly woman in a wheelchair fall backwards and the nurses were too busy talking to one another to attend to her until I had to yell for their attention. The manager Susan is a horrible person to deal with. She is rude, condescending, and has no people skills. Wrong industry to be working in. She made a rude & degrading remark about my personal financial status. Riccardo at the front desk was no better. Staff at the front desk are rude and unattentitive, and have no compassion for families of the patients there. Especially during the tough times of covid. Riccardo has also put a biased 5 star review on Bupa so I’d disregard the rating if you see this. I would recommend someone from the health board to review & inspect this place because it isn’t even close to low standard, it is much lower. Do not send your loved ones here if you want them to be happy and cared for.

Miroslav Savjak

Thank you staff and management at Bupa Seaforth for looking after my mother. Your professional care, support and empathy have been greatly appreciated. Safe and comfortable environment as well. Great communication between staff and family, we were promptly informed about our mother’s care and health. I would recommend your facility to others.

michelle donovan

I was going to put my mother in here early last year. I am thankful that I did not. Under staffing and its inherent problems seems to be a major factor in the Bupa homes I am familiar with and until Bupa Head Office address that issue problems will continue to arise. The Royal Commission I imagine will be looking closely at this issue although I would hope that Nursing homes preempt the Commission and start employing more staff now. .

Ann Greyling

Shocking news today about the treatment of a vulnerable Dad . I am appalled that staff like this man are employed to look after vulnerable people. Shame on you Bupa you are negligent in employing staff that physically abuse patients Where is the supervision ? For staff? It’s shocking to see it can happen on our doorstep. I think cameras should be installed in all rooms To protect patients and Spend more money in employing ethical staff Shocking news Local resident