Residential aged care at Estia Health Encounter Bay in Encounter Bay, South Australia
About our home
Estia Health Encounter Bay is an aged care home featuring modern amenities including gas log fireplaces, flat screen TVs with Foxtel, two large dining areas, and private function and barbecue areas. The facility is surrounded by landscaped gardens and secure courtyards, creating a peaceful environment for residents.
Additional facilities include an on-site salon and spa, a computer area with free internet, and a variety of health and wellbeing programs. Allied health professionals such as physiotherapists and podiatrists are available on-site. The home's staff provides 24/7 care, including a secure memory support unit for residents with higher care needs. Estia Health Encounter Bay is known for its comfort, tranquility, and quality care.
- Gardens
- Outdoor courtyard
- Nearby shops
- Onsite hairdresser
- Specialised allied health services
- Organised activities
Estia Health Encounter Bay Rating
Based on resident reviews and Government service audits.
3 Year AccreditationEstia Health Encounter Bay Reviews
Categories
The Residents Experience rating shows what current residents at Estia Health Encounter Bay think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.
Generally ok. Impossible to reach by phone on weekends and EVEN Christmas Day. My mum is dying and I can't contact them to organise a visitation !!!
Good well presented place with very helpful staff
Great people .great place I loved it there as I think the garden is beautiful and it's a happy place .
Wouldn't recommend. Staff are horrible, they don't truly care. Left residents on toilets for 35mins+ and most are not fit to be carers, as most have been in the industry too long. Hygiene is very poor.
My mum has been in Estia for 3 weeks now and they are very nice to her, the rooms are nice and they are clean they change her linen every day, she has her own bathroom, every week there is something for her to do, there have carpet bowls get together's and sing, and more things to do, she can go to church every second Sunday,I feel happier knowing mum is being looked after, would much rather live with one of her children but she is better where she can get the help she needs ,and she is only a few minutes away from the Hospital, that gives me peace of mind. I have only given 4 stars as they say they have Chef's cooking but that is not the case , sometimes the food is not what you would want it to be, you know being over cooked and not alot of it, but thankfully they are getting better,and they are now cooking mums eggs the way she likes them, which may sound like nothing to complain about, but it's the little things that make the stay feel more like home not only for mum but for all the lovely people who call it home, and one more thing she can have her room how she likes with her things that she loves around her. Thank you to the staff that are caring and loving all the people there that call it home, from Diane
Rooms & Pricing
No Accommodation fee for respite
You will only pay the Basic daily fee and may pay an additional services fee.
Concessional residents welcome
Estia Health Encounter Bay supports eligible government funded residents with subsidised fees.
Instead of paying a RAD you can choose to pay a Daily Accommodation Payment (DAP) which is a non-refundable daily fee, based on the room price and the maximum permissable interest rate set by the Department of Health and Aged Care.
About the Staff
Residents at Estia Health Encounter Bay on average received 197 minutes of total daily care (90% target) from a combination of support workers, enrolled and registered nurses. In October 2024, a Registered Nurse was on site 24:00 hours per day.
Things to know
About the operator
- Operated by Estia Investments Pty Ltd
- For profit business
- Is Commonwealth government subsidised
- ABN: 87164350387
Safety Checks
- Certification valid
- Has not received notice of sanction
- Is accredited
Location
150 Bay Road Encounter Bay 5211 SaQuestions
What is the ACQSC star rating of Estia Health Encounter Bay?
This home has an overall ACQSC star rating of Acceptable.
What is the price range of residential aged care at Estia Health Encounter Bay?
Estia Health Encounter Bay has 2 different types of rooms which range in price between $345,000 and $525,000 maximum refundable accommodation deposit.
Updated: 30 November 2024
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