Harbourside Haven Gardens Reviews, Photos & Availability | Caring Co
Australia > New South Wales

Harbourside Haven Gardens

· 89 Shoal Bay Road Shoal Bay 2315 NSW

Residential aged care at Harbourside Haven Gardens in Shoal Bay, New South Wales

  • Permanent
  • Respite
  • About the home

    This aged care home features numerous communal areas including a large lounge, dining space, and an outdoor courtyard. Residents have access to quality meals prepared at the servery. Additional on-site facilities include a hairdressing salon and a Village Kiosk.

    The home is staffed 24/7 by seasoned professionals and offers a variety of consulting services such as physiotherapy, podiatry, and more. Residents can engage in daily activities including exercise classes, games, and social outings. A broad range of amenities supports both the physical and social well-being of residents.

    • Outdoor courtyard
    • Onsite hairdresser
    • Specialised allied health services
    • Transport
    • Organised activities

    Harbourside Haven Gardens Rating

    Based on resident reviews and Government service audits.

    8.6
    Overall Score
    254
    Staffing Minutes
    3 Year Accreditation

    Harbourside Haven Gardens Reviews

    8.5· Recommended by 93% residents

    Categories

    Staff8.2
    82%
    Home8.4
    84%
    Independence9.0
    90%
    Food7.2
    72%
    Kindness9.2
    92%
    Safety9.7
    97%

    The Residents Experience rating shows what current residents at Harbourside Haven Gardens think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.

    Amy Withers
    Amy Withers
     · 26/05/2022

    As people get older, they require greater nutrition. Its heartbreaking knowing my uncle goes here and gets fed tinned baked beans with a sweet muffin for a dinner meal. Additionally one night he just got given a croissant for dinner? Please begin giving our family the meals they deserve to stay healthy and happy.

    John Doe
    John Doe
     · 28/12/2021

    Very poor. The manager is highly unethical and lies to make her service look good, but the facts are evident, then people make me think I'm crazy. It's sick. I will be reporting them. They have bad reputation around Port Stephens.

    Peter Foley
    Peter Foley
     · 19/11/2021

    My mother is in the nursing home. She is happy and accepts it as home. The staff are obliging and courteous even under difficult circumstances. I was so glad when I finally got her in there. 😊👍

    Jeffro Gardiner
    Jeffro Gardiner
     · 09/06/2021

    It's clean. It's full of great manners to visitors. Mostly all the residents have had some sort of fall.

    Wil Davies
    Wil Davies
     · 07/01/2019

    Fond memories of family times when visiting my grandparents in their self managed villa. Extended family I'm not as familiar with have also taken up residency in nearby villas. Good access to shops, clubs and nature activities. Plenty of flat walking areas in the village like atmosphere. Outdoor amenities for bbqs, bowling green and croquet or indoors for cards, sewing and other crafts. Emergency services and nursing home facilities also on site. Close access to one of the most beautiful beaches in NSW. What a wonderful place to retire!!!

    Rooms & Pricing

    No Accommodation fee for respite

    You will only pay the Basic daily fee and may pay an additional services fee.

    Concessional residents welcome

    Harbourside Haven Gardens supports eligible government funded residents with subsidised fees.

    Instead of paying a RAD you can choose to pay a Daily Accommodation Payment (DAP) which is a non-refundable daily fee, based on the room price and the maximum permissable interest rate set by the Department of Health and Aged Care.

    Room Type
    Price
    Standard Single Room with EnsuiteSingle room + ensuite
    $103.32 Daily
    Deluxe Single Room with EnsuiteSingle room + ensuite
    $109.05 Daily
    Premium Single Room with EnsuiteSingle room + ensuite
    $114.79 Daily
    Companion Room with Shared EnsuiteShared room + ensuite
    $80.36 Daily
    Deluxe SuiteSingle room + ensuite
    $137.75 Daily
    SuiteSingle room + ensuite
    $126.27 Daily
    Single Room with Shared BathroomSingle room + shared bathroom
    $91.84 Daily

    About the Staff

    254
    254 mins
    All Care Staff
    48 mins
    Registered Nurse

    Residents at Harbourside Haven Gardens on average received 254 minutes of total daily care (113% target) from a combination of support workers, enrolled and registered nurses. In October 2024, a Registered Nurse was on site 24:00 hours per day.

    Things to know

    About the operator

    • Operated by Port Stephens Veterans and Citizens Aged Care Ltd
    • Is Commonwealth government subsidised
    • ABN: 35871085128

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    89 Shoal Bay Road Shoal Bay 2315 NSW

    Questions

    What is the ACQSC star rating of Harbourside Haven Gardens?

    This home has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Harbourside Haven Gardens?

    Harbourside Haven Gardens has 7 different types of rooms which range in price between $350,000 and $600,000 maximum refundable accommodation deposit.

    Updated: 16 November 2024