Heathcote Health High Care Service Reviews, Photos & Availability | Caring Co
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Heathcote Health High Care Service

Residential aged care at Heathcote Health High Care Service in Heathcote, Victoria

  • Permanent
  • Dementia
  • About the home

    Heathcote Health's nursing home features a dining area and designated quiet spaces for its residents. Each room is fitted with overhead lifters, and there is a large screen TV in the common area. Additionally, all rooms have TV outlets. The facility's courtyard, which contains roaming chickens, adds a rustic touch.

    The home prioritizes keeping its older residents active and integrated with their community, focusing on supporting individual lifestyle choices. Care plans are collaboratively developed with residents to ensure tailored services. Heathcote Health aims to provide exceptional local care, offering safe, responsive healthcare. They emphasize integrity and accountability in all their services.

      Heathcote Health High Care Service Reviews

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      The Residents Experience rating shows what current residents at Heathcote Health High Care Service think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.

      Aaron Ried
      Aaron Ried
       · 05/02/2023

      Worst experience would highly recommend driving to Bendigo and avoiding this place altogether

      Richard Bennett
      Richard Bennett
       · 02/02/2023

      I recently visited the hospital since moving to Heathcote from Melbourne and working with with one of the people I care for. The hospital is very steam lined. The long quiet corodoors and sparkling clean white walls all make this place one of the nicest smaller hospitals I have seen and I have seen a few. The staff here are very friendly and patients are seen quickly, no extra long waiting period. The person I care for requires special podiatry diebetic foot care this place provides that service via a weekly visiting team from Bendigo. The long and short the person I care for was very happy with this new environment she has been introduced to and says she enjoys her visits and services provided are of excellent quality. #LetsGuide

      Tom Ferguson
      Tom Ferguson
       · 13/01/2023

      Told they don't take "new" patients!!! When is it a criteria you are known to be able to see a public doctor. This seems against medical ethics. Everyone has a right to have medical attention and the clinic itself looked overly staffed with admin - perhaps they should employ more doctors and reduce overheads by having an online booking system.

      Lina Bausch
      Lina Bausch
       · 21/12/2022

      Very bad experience with one of the doctors who has now left. Got me thrown off Bendigo Bases waiting list I’ve been on for two years for a knee replacement. Ignored the hospitals request for x rays. Very upset.

      Alanna Marshall
      Alanna Marshall
       · 12/12/2022

      I was extremely disappointed after contacting every doctor in Heathcote to be told that I am not urgent enough to see a doctor or make an appointment when I do have a reason to see a doctor 'urgently.' I was told that if I came in the morning I would be waiting until after lunch to see a doctor and to go to Bendigo or Seymour instead. I tried calling again to explain that my reason is urgent but was again told to go to another city. I come to Heathcote every year and would expect that if I did need medical attention that I would be seen to, however, this was not the case.

      Rooms & Pricing

      Concessional residents welcome

      Heathcote Health High Care Service supports eligible government funded residents with subsidised fees.

      Instead of paying a RAD you can choose to pay a Daily Accommodation Payment (DAP) which is a non-refundable daily fee, based on the room price and the maximum permissable interest rate set by the Department of Health and Aged Care.

      Room Type
      Price
      NURSING HOME - Single RoomsSingle room + ensuite
      $126.27 Daily
      NURSING HOME - Shared RoomShared room + shared bathroom
      $126.27 Daily
      NURSING HOME - Shared EnsuiteSingle room + shared bathroom
      $126.27 Daily

      About the Staff

      320
      320 mins
      All Care Staff
      78 mins
      Registered Nurse

      Residents at Heathcote Health High Care Service on average received 320 minutes of total daily care (121% target) from a combination of support workers, enrolled and registered nurses. In October 2024, a Registered Nurse was on site 24:00 hours per day.

      Things to know

      About the operator

      • Operated by Heathcote Health
      • Government business
      • Is Commonwealth government subsidised
      • ABN: 22808993283

      Safety Checks

      • Certification valid
      • Has not received notice of sanction
      • Is accredited

      Location

      39 Hospital Street Heathcote 3523 VIC

      Updated: 30 November 2024