Heathcote Health's nursing home features a dining area and designated quiet spaces for its residents. Each room is fitted with overhead lifters, and there is a large screen TV in the common area. Additionally, all rooms have TV outlets. The facility's courtyard, which contains roaming chickens, adds a rustic touch.
The home prioritizes keeping its older residents active and integrated with their community, focusing on supporting individual lifestyle choices. Care plans are collaboratively developed with residents to ensure tailored services. Heathcote Health aims to provide exceptional local care, offering safe, responsive healthcare. They emphasize integrity and accountability in all their services.
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The Residents Experience rating shows what current residents at Heathcote Health High Care Service think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.
Worst experience would highly recommend driving to Bendigo and avoiding this place altogether
I recently visited the hospital since moving to Heathcote from Melbourne and working with with one of the people I care for. The hospital is very steam lined. The long quiet corodoors and sparkling clean white walls all make this place one of the nicest smaller hospitals I have seen and I have seen a few. The staff here are very friendly and patients are seen quickly, no extra long waiting period. The person I care for requires special podiatry diebetic foot care this place provides that service via a weekly visiting team from Bendigo. The long and short the person I care for was very happy with this new environment she has been introduced to and says she enjoys her visits and services provided are of excellent quality. #LetsGuide
Told they don't take "new" patients!!! When is it a criteria you are known to be able to see a public doctor. This seems against medical ethics. Everyone has a right to have medical attention and the clinic itself looked overly staffed with admin - perhaps they should employ more doctors and reduce overheads by having an online booking system.
Very bad experience with one of the doctors who has now left. Got me thrown off Bendigo Bases waiting list I’ve been on for two years for a knee replacement. Ignored the hospitals request for x rays. Very upset.
I was extremely disappointed after contacting every doctor in Heathcote to be told that I am not urgent enough to see a doctor or make an appointment when I do have a reason to see a doctor 'urgently.' I was told that if I came in the morning I would be waiting until after lunch to see a doctor and to go to Bendigo or Seymour instead. I tried calling again to explain that my reason is urgent but was again told to go to another city. I come to Heathcote every year and would expect that if I did need medical attention that I would be seen to, however, this was not the case.
Concessional residents welcome
Heathcote Health High Care Service supports eligible government funded residents with subsidised fees.
Instead of paying a RAD you can choose to pay a Daily Accommodation Payment (DAP) which is a non-refundable daily fee, based on the room price and the maximum permissable interest rate set by the Department of Health and Aged Care.
Residents at Heathcote Health High Care Service on average received 320 minutes of total daily care (121% target) from a combination of support workers, enrolled and registered nurses. In October 2024, a Registered Nurse was on site 24:00 hours per day.
About the operator
Safety Checks
Updated: 30 November 2024