Latrobe Valley Village Hostel

Andrea Steers

Lovely place to stay, Well kept grounds and buildings.

jemima johnson

I find latrobe village a five-star hostel staff are are very friendly and helpful and the most important thing is how they treat the residents , with alot of respect and lot of caring I personally have not had any bad experiences when I visit my sister who is there , keep up the good work 👍

Nita Shkreli

My brother Bill was always happy here, he felt loved and cared for over the past four years . The staff are so kind and caring.

kaylene tyler

My family had an awful experience when my Dad went into transitional care with Latrobe Valley Village Hostel for approximately 6 weeks in late 2020 - early 2021. He has dementia and ended up there after a fall and a broken shoulder, so he is high care and has the usual memory and behavioural issues of many with his condition. On my first visit to the LVVH, I arrived at 11am to find my Dad half falling out of bed, distressed, and covered from head to toe in liquid, some of which appeared to be spilled water, the rest, unchanged sheets after an accident. He said he'd been calling out for help. My mother and I searched to find what appeared to be the only nurse on duty running the hallways, stretched between too many jobs, and she told us she would return shortly to help. We didn't see her for another half hour. I'm not blaming her, she was no doubt doing the best she could, but the hostel was clearly under staffed. This was the first of many terrible experiences. I have never bothered to write a bad review in my life but I feel obliged to write this one because I'd hate to see other people experience this sort of care. Over his stay, there were countless more issues. Because of his condition, he can't remember to ask for help so he often went without toileting or water. When we visited and pressed the buzzer on his behalf, on many occasions, no one came. The first nurse we met had terrible communication and social skills to the point that not only could she not tell us what medication he was taking, she didn't seem to know how to engage and answer questions. General communication and recording of important information between staff was poor with important messages not passed on and as a result, some medication was missed and his false teeth went missing. On one occasion, my mother called him on the hospital phone and the male staff member who, believing he had hung up, berated my father and snapped for the phone back telling him "give it back, it's my phone!" Some of the staff were lovely (including cleaners) but many of the issues we encountered seemed to stem from poor management, poor organisation, under resourcing, and a worn-out culture lacking empathy. We got the feeling that although this facility looks nice on the surface (and from what we've heard, provides a decent experience for lower care, permanent residents) they were clearly not equipped to look after my Dad and some staff didn't mind letting us know he was an inconvenience. The manager told my Mother that he "should never have been sent there" after he exhibited problem behaviours typical of dementia patients. We couldn't agree more. If this is a systematic issue in which hospitals are sending LVVH patients they are not equipped to deal with, LVVH have a responsibility to resolve this and be fully transparent about their capabilities. The consequences of this issue should not be a patient being neglected in a facility that don't understand or accomodate their condition. In the end, staff sent him back to the hospital in a state of delirium. Here it was discovered he had pneumonia that wasn't picked up by LVVH. This is an obvious, common trigger of behavioural issues in those with dementia and no doubt this, and the lack of attention he received has deeply effected his condition. Although the hospital successfully treated the pneumonia, his cognitive and physical condition is much worse than when he first entered LVVH and I can't help but think this experience has seriously damaged his quality of life. I would absolutely not recommend this facility to others who have high-care dementia needs, but more importantly, I'd like to see this place change. It seriously worries me that others may have this sort of experience, particularly because those with dementia can't advocate for themselves. My Dad has family around him and we struggled, others are much less fortunate, but ALL patients should be cared for appropriately when they are alone in a care home.

Ann P

Warm, caring staff, great facilities, spacious rooms and gardens, many activities and celebrations to make the place feel like home, and residents say the food is great!