Mercy Place Lynbrook

Linda Christian

i visited my brother who has dementia and diabetes when I first looked at mercy place they were fantastic now they have changed so much staff aren’t as friendly as they were and seem to not be as understanding and caring like they were when my brother moved in, I wouldn’t even put my husband into your facility if I had to.

Glenys Robyn Hicks

My mother was extremely well looked after in the two months she spent in the dementia ward. While she was still lucid enough, she nodded her head and agreed that the staff were nice and that she was happy there. In passing, everything possible was done to make sure she didn't have pain. The staff were so caring of her and us as well. In fact, when the two nursing attendants were going home they came in to say goodnight. Mum was nearly gone, but they stood at the foot of the bed, reached out their right arm to her, brought it across their chest, stood to attention and bowed their heads whilst saying, "Goodbye, Mummy!" I tell you, that mark of respect still brings me to tears. God bless you, Joseph and Sanda. I highly recommend Mercy Place.

Tamara Makarova

When we placed my mother into respite care at Mercy Place, we did so with the understanding that the staff would care for our mother. Unfortunately, she got the opposite of care. Without any basis of comparison, the facility seemed fine to my untrained eye. They advised us not to visit her within the first week, so that she could settle in. With the benefit of 20/20 hindsight, perhaps we should have realised that was a red flag. Within the first week, our mother had managed to escape the supposedly secure dementia ward, the building, leave the property, and had to be retrieved. When we visited at the end of the week, per their instruction, it seemed like the dementia ward was understaffed, and it was evident that our mother's condition had gone dramatically downhill. We discovered she was not eating, and had not been eating for several days. When my sisters paid our mother a visit a couple of days later, she had become jaundiced from lack of food, and we discovered that nobody had been bothering to provide her with her pain medication (which likely contributed to her lack of appetite). Not to put too fine a point on it, she was bright fluorescent yellow - it was obvious she was very unwell, even to a layman, yet despite this, my sister had to demand a visit from the doctor, who ordered an immediate transfer to the emergency room at the hospital, but the damage was already done, and our mother died not long afterwards, in another, better facility. If you love your family, don't send them to Mercy Place, not even for short term respite care while you're shopping around for longer term options. They haven't got any mercy to spare. Do your homework, visit other facilities - there are much better places around.

Sharyn Clark

I would recommend that anyone considering either respite or full time care for a loved one, do your homework. Mercy Place should not be in business. They do not care appropriately. On a visit to see my mother, i witnessed a female staff member (on a Saturday) treating a resident asleep in a 'princess' bed very roughly, shaking them, and their head to rouse them to eat. There seemed to be no care in her treatment of a very incapacitated person. I then had to ask them for food for my mother, as she told me she was hungry. She then ate 2 bananas. They show an outdoor area and quiet dining room on my 1st visit, however the resident do not have free access without family asking to use it. My mum was there a total of 11 days, before being removed to hospital. I had to insist that she have a doctor visit, the doctor advised she was so sick she needed hospital care. I feel that had she been cared for properly, hospital could have been avoided. This facility does not warrant a star.

Beth Farrall

Fantastic facility, some great staff and a very well set out place for elderly aged care. We have placed my grandmother in there several times for respite. They staff there have been fantastic, the rooms beautiful, plenty of activities and the meals look delicious. They have also been fantastic when nanna has had to be rushed to hospital or an emergency doctor brought in. They have advised us and organized everything for us.