Ozcare Mackay Aged Care Facility Reviews, Photos & Availability | Caring Co
Australia > Queensland

Ozcare Mackay Aged Care Facility

· 15 Charlotte Street West Mackay 4740 QLD

Residential aged care at Ozcare Mackay Aged Care Facility in Mackay, Queensland

  • Permanent
  • Respite
  • About the home

    Ozcare Mackay is a new aged care facility featuring advanced design for enhanced privacy and connectivity, along with specialized dementia care. It includes single ensuited rooms, some with balconies offering scenic views. The facility boasts a range of communal areas such as a cafe near a children's playground, quiet rooms, a hairdressing salon, and extensive outdoor spaces with gardens and gazebos.

    Residents receive comprehensive care from a dedicated team including nurses, carers, and allied health professionals, all working to deliver personalized care based on individual preferences and histories. Meals offered are fresh and nutritious. The facility provides around-the-clock security and Registered Nurses are always on duty, ensuring a secure, family-like environment. Secure dementia care is available at no extra cost.

    • Specialised allied health services
    • Gardens
    • Organised activities

    Ozcare Mackay Aged Care Facility Rating

    Based on resident reviews and Government service audits.

    7.4
    Overall Score
    186
    Staffing Minutes
    3 Year Accreditation

    Ozcare Mackay Aged Care Facility Reviews

    7.9· Recommended by 73% residents

    Categories

    Staff7.8
    78%
    Home7.9
    79%
    Independence8.0
    80%
    Food6.3
    63%
    Kindness8.3
    83%
    Safety9.8
    98%

    The Residents Experience rating shows what current residents at Ozcare Mackay Aged Care Facility think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.

    lea uskis
    lea uskis
     · 20/09/2021

    My mother has been a resident since December 2020, & I cannot speak highly enough of the facility. The staff are extremely caring & very dedicated to their jobs. I am always greeted so warmly by the staff at the desk & in Mum's wing when I visit .

    Rooms & Pricing

    Refundable Accommodation Deposit (RAD) is a lump sum accommodation deposit refundable at the end of stay.

    Room Type
    Price
    Single room + ensuite with private balconySingle room + ensuite
    $550,000

    No Accommodation fee for respite

    You will only pay the Basic daily fee and may pay an additional services fee.

    Concessional residents welcome

    Ozcare Mackay Aged Care Facility supports eligible government funded residents with subsidised fees.

    About the Staff

    186
    186 mins
    All Care Staff
    50 mins
    Registered Nurse

    Residents at Ozcare Mackay Aged Care Facility on average received 186 minutes of total daily care (92% target) from a combination of support workers, enrolled and registered nurses. In August 2024, a Registered Nurse was on site 24:00 hours per day.

    Things to know

    About the operator

    • Operated by Ozcare
    • Is Commonwealth government subsidised
    • ABN: 58072422925

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    15 Charlotte Street West Mackay 4740 QLD

    Questions

    What is the ACQSC star rating of Ozcare Mackay Aged Care Facility?

    This home has an overall ACQSC star rating of Acceptable.

    What is the price range of residential aged care at Ozcare Mackay Aged Care Facility?

    Ozcare Mackay Aged Care Facility has 1 different types of rooms which range in price between $550,000 and $550,000 maximum refundable accommodation deposit.

    Updated: 29 September 2024