Regis Burnside

e James

As a carer role applicant, I jumped through all their hoops eg sap forms - despite emailing all referees as also requested! then told the forms never came through! NO confirmation number yet screen changed said it all went thru!!! It was just assumed that I had done the wrong thing! In fact it was the sap software! They jump to incorrect conclusions and make ludicrous HURTFUL assumptions- even hr has no interest in helping! Phoned and told 'oh HR don't actually take inquiries! What arrogance!! REALLY UNFAIR UNJUST DISTRESSING and DEPRESSING being FALSELY ACCUSED and treated with such contempt! Shows their employees NOT VALUED! Must be why they need new staff every 3 months! Ads always on seek-

Kathleen Grosso

I do not recommend this place at all. In our experience my mother was not assessed by anyone before placing her in the low memory unit. The conditions were disgusting and as mum my said a jail would’ve been cleaner and better. No follow up by anyone in the time she was there. Very unhygienic, the bathroom was not cleaned and she wore the same clothes for up to 4 days. Mum deteriorated whilst she was there until we removed her to a much better place. You should be reported for your incompetence in all aspects. We were told this would be looked at and it only got worse. DO NOT think about putting your loved ones into Regis they sugar coat everything, no care respect for the residents it’s all about taking your money. Think carefully before making a decision in this place. We are very distraught that our mother had to endure this type of treatment. If I could give them a negative star rating it would be more appropriate. Clean up your act and show sympathy & empathy to those who need it the most.

Trevor Ireland

Since Dad moved into Regis 4 months ago, we've been continually impressed by levels of care & communication shown by all levels of staff and management. Particularly happy with the maximum practicable level of independence afforded to residents. Specifically, congratulations to the whole team for successfully suppressing a recent Covid outbreak with minimal additional infections and completion of lockdown, all within 3 weeks and without detriment to our father's demeanour. We appreciated regular, clear communication of current status to family. Brilliant.

Monica Davis

I have worked in the aged care industry for over 20 years now in many different roles and facilities. I have found Regis Burnside to be at the top of my list. The staff are all very friendly, caring and accommodating to all that walk through it's doors. The residents all seem very happy and love to chat with the staff whenever they walk past. I would highly recommend this facility to any of my friends for placement of loved ones. Well done to all.

Peter Anthony

My wife recently entered Burnside after a fall which meant I coldn't no long take care of her at home. I can't say enough about how good the nurses have been looking after her. She's fussy eater and raves about the food - saves me some if I visit after tea and I gotta say she's right. Had some initial settling in problems which were quickly fixed by the home's manager. The care folk are incredible - they clearly know how to look after people and are always there for her when I can't be. Keep up the good work Regus.