Residential aged care at The Heights Donvale in Donvale, Victoria
About our home
TLC The Heights in Melbourne's Donvale, provides luxury residenital aged care accommodation and lifestyle options for seniors. The facility features modern lounge areas, outdoor spaces with BBQ facilities, and a cafe equipped with a functional kitchen and espresso machine. Dining areas are furnished with high-quality china, glassware, and linen.
Accommodation at The Heights includes single rooms, suites, and apartments suitable for couples. The facility offers a secure environment for residents needing memory support, complete with a state-of-the-art security system and CCTV monitoring.
Amenities include wall-mounted TVs, Foxtel, telephone connections, emergency call buttons, and height-adjustable beds. Residents have access to on-site medical and wellness facilities, including general practitioners, physiotherapists, a hair salon, cinema, and a gym with tailored exercise programs.
- Nearby shops
- Onsite hairdresser
- Specialised allied health services
- Outdoor courtyard
- Organised activities
The Heights Donvale Rating
Based on resident reviews and Government service audits.
3 Year AccreditationThe Heights Donvale Reviews
Categories
The Residents Experience rating shows what current residents at The Heights Donvale think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.
Very responsive and friendly.Would recommend for rehab. Looked after my client well after a fall.
Good facility needs more staff,Patricia who works there is very good worker does a lot with no where near enough help
Aged care facility with Medical Centre. Multistorey building for residential care.Great staff - very friendly. Highly recommend.
Rooms & Pricing
No Accommodation fee for respite
You will only pay the Basic daily fee and may pay an additional services fee.
Concessional residents welcome
The Heights Donvale supports eligible government funded residents with subsidised fees.
Instead of paying a RAD you can choose to pay a Daily Accommodation Payment (DAP) which is a non-refundable daily fee, based on the room price and the maximum permissable interest rate set by the Department of Health and Aged Care.
About the Staff
Residents at The Heights Donvale on average received 178 minutes of total daily care (86% target) from a combination of support workers, enrolled and registered nurses. In October 2024, a Registered Nurse was on site 24:00 hours per day.
Things to know
About the operator
- Operated by TLC Melbourne Pty Ltd
- For profit business
- Is Commonwealth government subsidised
- ABN: 46206817353
Safety Checks
- Certification valid
- Has not received notice of sanction
- Is accredited
Languages spoken
- Albanian
- Amharic
- Cantonese
- English
- French
- German
- Gujarati
- Italian
- Mandarin
- Tamil
- Urdu
Location
39-41 Mitcham Road Donvale 3111 VICQuestions
What is the ACQSC star rating of The Heights Donvale?
This home has an overall ACQSC star rating of Acceptable.
What is the price range of residential aged care at The Heights Donvale?
The Heights Donvale has 4 different types of rooms which range in price between $550,000 and $1,045,000 maximum refundable accommodation deposit.
Updated: 4 January 2025
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