The Orchards Aged Care
Residential aged care at The Orchards Aged Care in Lisarow, New South Wales
About the home
The Orchards Aged Care features eight accommodation wings, each with 14 bedrooms, dining, and lounge areas. Additional amenities include a café, gym, hairdresser, therapy rooms, activities room, theatre, private dining room, and extensive gardens. Each room has a private ensuite, and the facility offers fresh cooked meals and on-site laundry services.
Located next to The Orchards Retirement Village and 500 meters from Lisarow Rail station, the facility earned the 2013 MBA Excellence in Housing Awards for Best Aged Care Home. It provides various care services including Low Care, High Care, and both Respite Low and High Care.
- Gardens
- Onsite hairdresser
- Specialised allied health services
The Orchards Aged Care Reviews
Categories
The Residents Experience rating shows what current residents at The Orchards Aged Care think of the food, staff, care and more. These ratings are from the 2023 Aged Care Quality Commission Survey.
Night staff stole all of my grandmother’s jewellery off her dead body and have refused to assist in retrieving it stating they don’t know. Family heirlooms that are priceless, absolutely disgusting. Taking it further.
The facility has not improved in the past 12 months, first the dementia unit closed and high turnover of staff, very dissapointed, badly managed and lack of quality care.
Pathetic
Senior management rather rude and nasty. Hate to think what she is like to residents and staff.
This facility is absolutely incredible, not only is home 1st class, the people who work there are also, cannot fault it, highly recommend if your looking at putting your loved ones here.
Rooms & Pricing
No Accommodation fee for respite
You will only pay the Basic daily fee and may pay an additional services fee.
Concessional residents welcome
The Orchards Aged Care supports eligible government funded residents with subsidised fees.
Instead of paying a RAD you can choose to pay a Daily Accommodation Payment (DAP) which is a non-refundable daily fee, based on the room price and the maximum permissable interest rate set by the Department of Health and Aged Care.
About the Staff
Residents at The Orchards Aged Care on average received 215 minutes of total daily care (112% target) from a combination of support workers, enrolled and registered nurses. In October 2024, a Registered Nurse was on site 24:00 hours per day.
Things to know
About the operator
- Operated by Astoria Aged Care Services Pty Ltd
- For profit business
- Is Commonwealth government subsidised
- ABN: 57120047216
Safety Checks
- Certification valid
- Has not received notice of sanction
- Is accredited
Languages spoken
- Italian
- Mandarin
Location
15 The Ridgeway Lisarow 2250 NSWUpdated: 29 September 2024
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