Villa Serena Aged Care

Abbey Decent

Amazing,friendly staff from the moment you walk in the doors. We feel very happy knowing our family member is safe and in excellent care. Thank you.

Celia

We recently had to move my father into dementia care, which was an incredibly hard decision to make. We initially placed him in what was rated as a very good nursing home in Merrimac, where he (and we as his family) were treated appallingly. It was as if they had no understanding of dementia care patients and how to manage them. In desperation, we rang many nursing homes to find somewhere nice for dad to be placed and just happened to be lucky enough for Maree, the Manager of Villa Serena, to offer dad a place. She and the whole Villa Serena team have been just fabulous. Maree personally helped move dad into his room and helped hang his pictures up for him! They are so caring and really know how to manage the residents with care, respect and love, no matter how difficult the situation is. They are just fantastic and dad is settling in well. He has a beautiful room opening onto a lovely garden, and even has a garden bed which he now considers as “his” that he looks after. He is loving the meals and the activities and is very contented and happy there, which is such a relief for us. I highly recommend Villa Serena on all fronts!

Peter Burr

The team at Villa Serena are awesome and we're so lucky to have been able to get mum into their care. We first contacted the GM Maree when we were desperate to place mum into respite prior to seeking a permanent placement. We'd temporarily placed mum in another 'supposedly 5 star' aged care facility in Merrimac, where her treatment was appalling and we had to take her out of the there. From what we have experienced, there are big variations in the standard of care delivery for these most vulnerable members of our community. Maree was amazing. She actively worked with us to find the best accommodation for mum which ultimately ended up being in Viletta, the dementia ward. Anyone who has a relative suffering from this terrible disease will know how hard it can be to work with them when you're transitioning them out of their home because they can no longer safely reside there. All of the nurses, carers and support staff have been wonderful to mum. She has settled well into Villa Serena, has a routine and I'm sure the many interactions she has with the team help her maintain her social skills. It's wonderful for my brother and I to come in some days and get glimpses of the mum we used to know. I'm sure that this would not be the case if the Villa Serena team did not constantly focus on their clients wellbeing. In the first aged care facility we placed her in she was neglected and there was little interaction - in Villa Serena, there is a constant stream of staff members on hand to see to the residents needs. Our sincere thanks to Maree and the team for taking such wonderful care of mum - it wasn't an easy decision to place mum into care. Thank god that places like Villa Serena exist to give you the confidence that your loved one is being cared for with compassion and dignity.

Tarsha Wild

I recently toured this beautiful facility it was such a big discussion when moving my mum into age care. Maree the manager made everything so simple as we could not under stand the fees and charges due to how complex they are, she took the time to explain it all and made us feel at ease with the whole situation. My mum is now living here and I can’t speak highly enough about villa Serena. If you are looking for a caring age care home I suggest visiting villa Serena.

Julie Stephenson

What an amazing experience !! Aged care decisions are not easy, but Maree (The Manager) has been exceptional from our first enquiry through to placement. Today we moved my 90 year old mother into care. The day was filled with friendly faces from all staff popping in to say hi and making her feel welcome. She was whisked away at lunch for fish and chips (a Friday special) and a glass of wine. I cannot express enough my thanks to all the staff who showed so much care and friendliness towards us today. It was across the board from the RNs , AINs, the laundry staff who did all the labels, maintenance, Activities, facilities staff and Physio - everyone dropped in to say hello. I’m trying not to leave anyone out and can’t remember all the names (sorry). This was such a big move today for my Mum who has lost 4 siblings this year and is the last one standing. It was very important we found a place where she could feel at home and have some company. Yes it is Day One - but what a start to her new chapter to address her isolation and lack of stimulation from her previous retirement village. Thank you Maree - it is obvious your staff love working here and care for our very precious elderly !!!!! I feel My Mum is in safe hands and is ready to get involved with everything the facility has on offer. Watch this space as I’m sure I will be compelled to keep you all updated. I feel Villa Serane is the aged care standard we should all expect as a given for our beautiful parents when looking after them at home is not an option. Thankyou Maree to you and your team of angels 👼