Village Glen Aged Care Residences - Capel Sound Reviews, Photos & Availability | Caring Co
Australia > Victoria

Village Glen Aged Care Residences - Capel Sound

· 34A Balaka Street Rosebud West 3940 VIC

Residential aged care at Village Glen Aged Care Residences - Capel Sound in Rosebud, Victoria

  • Permanent
  • Respite
  • Dementia
  • About the home

    • Onsite chapel
    • Onsite hairdresser

    Top Rated Home in Rosebud

    One of the top homes in Rosebud according to residents and Government service audits.

    8.8
    Overall Score
    194
    Staffing Minutes
    3 Year Accreditation

    Village Glen Aged Care Residences - Capel Sound Reviews

    9.2· Recommended by 88% residents

    Categories

    Staff9.4
    94%
    Home8.9
    89%
    Independence9.7
    97%
    Food7.2
    72%
    Kindness9.7
    97%
    Safety9.8
    98%

    The Residents Experience rating shows what current residents at Village Glen Aged Care Residences - Capel Sound think of the food, staff, care and more. These ratings are from the 2024 Aged Care Quality Commission Survey.

    Colleen Meaney
    Colleen Meaney
     · 15/03/2023

    It started off great, however services and staff went down hill towards the end of 2021 and into 2022. So much so, there was a coroners investigation into my fathers death there. Don't be fooled by the pretty decor. I would NEVER recommend this aged care facility to anybody.

    Stephen Tudge
    Stephen Tudge
     · 12/01/2023

    My Dad was living in Village Glen at Balaka St for almost 18 months. The care was fantastic in difficult circumstances, especially in the memory assistance part.

    Robert Rudd
    Robert Rudd
     · 11/01/2023

    Nice place we deliver and pick up furniture from the apartments they are nice inside

    Sue Cairns
    Sue Cairns
     · 27/12/2022

    My mother had a heart attack on the Friday that we were not aware of. We visited her on the weekend and told staff we thought she was in pain. She had alzheimers. The staff didn’t get her seen by a doctor until the Monday, he diagnosed a heart attack and pneumonia. She passed away later that week. She was often left in bed until 11 am so for over 14 hours a night. They didn’t have the staff to give her a shower any earlier. We said just get her out of bed and sit her in a chair. It didn’t happen. Ate here once , never again, the food was atrocious. Fancy looking place on the surface but don’t be deceived.

    Paul Watkins
    Paul Watkins
     · 23/10/2022

    Good experience with a smart checkin and checkout system. Just hate those heavy duty P5 masks. Other than the mask, an enjoyable experience

    Rooms & Pricing

    No Accommodation fee for respite

    You will only pay the Basic daily fee and may pay an additional services fee.

    Concessional residents welcome

    Village Glen Aged Care Residences - Capel Sound supports eligible government funded residents with subsidised fees.

    Instead of paying a RAD you can choose to pay a Daily Accommodation Payment (DAP) which is a non-refundable daily fee, based on the room price and the maximum permissable interest rate set by the Department of Health and Aged Care.

    Room Type
    Price
    Ruby ClassShared room + shared bathroom
    $97.58 Daily
    EmeraldSingle room + ensuite
    $160.71 Daily
    Sapphire ClassSingle room + ensuite
    $195.15 Daily
    Diamond ClassSingle room + ensuite
    $275.51 Daily
    Ruby Class (single)Single room + ensuite
    $126.27 Daily

    About the Staff

    194
    194 mins
    All Care Staff
    33 mins
    Registered Nurse

    Residents at Village Glen Aged Care Residences - Capel Sound on average received 194 minutes of total daily care (94% target) from a combination of support workers, enrolled and registered nurses. In October 2024, a Registered Nurse was on site 24:00 hours per day.

    Things to know

    About the operator

    • Operated by Ti Tree Lodge Pty Ltd
    • For profit business
    • Is Commonwealth government subsidised
    • ABN: 79750251324

    Safety Checks

    • Certification valid
    • Has not received notice of sanction
    • Is accredited

    Location

    34A Balaka Street Rosebud West 3940 VIC

    Questions

    What is the ACQSC star rating of Village Glen Aged Care Residences - Capel Sound?

    This home has an overall ACQSC star rating of Good.

    What is the price range of residential aged care at Village Glen Aged Care Residences - Capel Sound?

    Village Glen Aged Care Residences - Capel Sound has 5 different types of rooms which range in price between $425,000 and $1,200,000 maximum refundable accommodation deposit.

    Updated: 16 November 2024